Order and Payment
What are the payment methods available?
We support the following payment option at CK Home Solution:
- Cash On Delivery (Purchase below RM400 with certain products)
- Debit / Credit Card
- Online Banking
How can I know whether my payment is successful or fail?
Notification will be send via sms and e-mail within 24 hours upon completion of the transaction to confirm it’s approval. In the event if after 24hours there are no confirmation, kindly contact us to clarify on purchase status.
Please be aware of your Bank reconciliation schedule as this might have impact on you being able to perform the payment or not, having then to wait until the reconciliation is done. Kindly view your bank reconciliation on the below:
|Bank Name||Reconciliation Schedule|
|Maybank2u||12am – 12.30am|
|RHB||12am – 12.30am|
|Publc Bank||12am – 1am|
|CIMBClicks||11.45pm – 12.15am|
|Bank Islam||12am – 1am|
What is COD?
YCOD stand for Cash On Delivery. With the payment method, you can pay in cash to the delivery agent upon receipt of your order. The cash on delivery is only available below RM400. However, there are some products without COD service. Our customer service will contact you if the item you ordered is not applicable with Cash On Delivery
Which credit cards are accepted for payment?
We are accepted all Visa and MasterCards, both Credit & Debit, and is 3D Secure (Verified by Visa and MasterCard secure). All your credit card information are protected by industry, Leading Encryption Standard.
What is Paypal and is it safe to use?
The PayPal site is highly secure, using industry-leading technology (such as SSL) to keep your information safe. PayPal is safe when you use it to send money. Nothing is completely risk-free – glitches and data breaches are possible anywhere – but PayPal is a reputable company with enough security (and consumer protection) built-in to keep you relatively safe online.
Will I be charged for opening a Paypal account?
You will not be charged for opening Paypal account and transfer money from your bank account to your Paypal account. In addition, there is no fee charged for the purchase of goods using your Paypal account.
Why was my order charged wrong amount?
Your order might incur shipping fee and installation fee. If your order was indeed charged wrong amount, please contact us and we will assist you the right way.
Do you keep my credit/debit card details?
Your security we take it very seriously. Every card transaction occurs within a secure environment. We do not retain your credit/debit card information, it is directly submitted to our banks. All your transaction will go through IPAY88, so it is safe for you to make payment.